Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 28 working days for a full refund, excluding the cost of delivery.

How do I return orders?

UK - Inside your parcel you will find a pre-paid returns label so you can send goods back to us. Simply package your shoes securely, fix the label to the parcel and take to the Post Office. You will have nothing to pay as the label is pre-paid. Please make sure you get a proof of postage as you will need this if the parcel goes missing.

INTERNATIONAL - You a responsible for the cost of returning shoes yourself. The Post Office label will not be valid.

Do I have to pay to return an item?

EXCHANGE - If you want to exchange your shoes for another model or size, your return cost and the cost of us sending you another pair is absolutely FREE.

REFUND: If you require a refund, please use the same return label but we will deduct £2.50 from your refund to cover the cost of returning the shoes to us.

What information should I put in my parcel?

Please advise your name, address and order number. Please clearly state if you would like a size exchange or a refund. If you have a copy of your order number, please include this too. If there is no note inside, we will automatically issue a refund, less the £2.50 returns postage cost.

What address should I send my goods to?

If you are outside the UK or simply wish to return the item to us yourself, please send to

Mail Order Returns

GRS Footwear

Lunar House

1 Easter Park

Baker Road

Nelson Park West

Cramlington

Northumberland

NE23 1WQ

Yes it is quite a long address!

Please note that if you send the goods back to us using your own carrier, we will not refund your costs.

How long will it take to process my refund?

The Post Office Service takes 2 working days to get good back to us.

We endeavor to do this within 3 days of receipt, however please allow up to 28 days to cover any issues. Please remember it can sometimes take up to 14 days for the post office / Courier to get the goods to us.

Will I be charged another delivery fee to change my size?

No, we really are lovely people and want you to enjoy your Lunar shoes. We will send you your replacement free of any extra delivery charge.

What happens if my item is damaged or is not the correct item?

We hate it when this happens, but mistakes can occasionally occur. If your item is faulty or incorrect, please call Customer Services on 01670 716878 and we will arrange for your item to be replaced or refunded- including your returned postage charges.


What are my Consumer Rights?

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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